Dedicated CSR

IDS strives to deliver our customers a competitive advantage by providing proven processes that ensure accuracy and timely fulfillment; the flexibility to design fulfillment programs around your needs; combined with years of experience to provide the capability you require. But, the real secret to our success lies with our dedicated customer service representatives (CSR) that are truly the heroes of our operation.

• IDS provides all of our clients with a dedicated Customer Service Representative (CSR) to handle all of the day-to-day activity you may have.
• IDS employees have an average tenure of 10+ years. This means that IDS fulfillment customers can be assured your CSR will have the capability to provide the knowledge and experience needed to run your daily fulfillment operations.
• Our CSR’s are available to help answer questions, provide information on shipments, help troubleshoot and (with a little sweet talk) they can help get those last minute rush orders out the door for you.

For more information on how IDS can deliver a Competitive Advantage for your company, contact us today!